Telecom companies today are seeking to differentiate themselves by providing a superior customer experience. Whether your goals include increasing net promoter scores (NPS), reducing customer churn, lowering costs to serve or all three, telcos are using customer journey analytics to understand and engage with individual customers at a personal level, at scale. Customer journey analytics helps differentiate big opportunities from trivial ones, within a timeframe and cost that is practical.
Attend this webinar to learn how customer journey analytics can help you:
- Quickly understand customer behavior across touchpoints
- Uncover and predict high-impact customer journeys
- Drive personalized customer experiences
CEO & Co-Founder
VP Applied Analytics