On-Demand Webinar & Slides
2021 State of Customer Journey Management & CX Measurement:
Expert Panel Deep Dive


Pointillist's recent survey of more than 1,150 CX leaders worldwide uncovered key trends, insights and benchmarks on how top organizations manage, measure and improve customer journeys and customer experience.  

In this information-packed on-demand webinar, our panel of leading industry experts dive into the new data and key findings revealed in the study to:

  • Highlight critical trends
  • Share valuable insights on the current state of customer journey management and CX measurement in 2021
  • Reveal what these findings mean for the future

Guest Speakers:

Ian Golding, CCXP
Founder and CEO
Customer Experience Consultancy LTD
Diane Magers, CCXP
Founder and Chief Experience Officer
Experience Catalysts
Dan Gingiss
Chief Experience Officer
The Experience Maker


Steve Offsey
VP of Marketing

Your privacy is important to us.
Read our Privacy Statement for the full story on how we protect and manage your personal data.