Pointillist's recent survey of more than 1,150 CX leaders worldwide uncovered key trends, insights and benchmarks on how top organizations manage, measure and improve customer journeys and customer experience.  

In this information-packed on-demand webinar, our panel of leading industry experts dive into the new data and key findings revealed in the study to:

• Highlight critical trends
• Share valuable insights on the current state of customer journey management and CX measurement in 2021
• Reveal what these findings mean for the future
  
  

Guest Speakers:

Ian Golding, CCXP Founder and CEO Customer Experience Consultancy LTD

Diane Magers, CCXP Founder and Chief Experience Officer Experience Catalysts

Dan Gingiss Chief Experience Officer The Experience Maker

Moderator:

Steve Offsey VP of Marketing Pointillist