The Ultimate CX Measurement Toolkit [FREE]

CX Metrics Calculators, Industry Benchmarks, Reporting Templates, Educational Guides & Resources


Download this value-packed toolkit now to get 23 helpful resources for measuring critical customer experience metrics and KPIs including; Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer churn and retention rates, First Contact Resolution (FCR), Average Resolution Time and more!

Inside you'll get:

  • 8 CX metrics calculators: enter your numbers and get instant calculations (including industry benchmarks & result projections)
  • 11 pre-built report and chart templates: plug-in your numbers and instantly generate dynamic reports to analyze & track CX performance over time 
  • 23-page eBook: Measuring Customer Experience Beyond NPS 
  • Forrester analyst on-demand webinar:  CX Measurement - How Customer-Obsessed Companies Succeed with Journey-based Metrics 
  • The Essential CX Metrics Cheat Sheet: 7 key metrics, what they measure & how to calculate them

Fill out the form to get all 23 resources now!

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