Download this value-packed toolkit now to get 23 helpful resources for measuring critical customer experience metrics and KPIs including; Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer churn and retention rates, First Contact Resolution (FCR), Average Resolution Time and more!
Inside you'll get:
- 8 CX metrics calculators: enter your numbers and get instant calculations (including industry benchmarks & result projections)
- 11 pre-built report and chart templates: plug-in your numbers and instantly generate dynamic reports to analyze & track CX performance over time
- 23-page eBook: Measuring Customer Experience Beyond NPS
- Forrester analyst on-demand webinar: CX Measurement - How Customer-Obsessed Companies Succeed with Journey-based Metrics
- The Essential CX Metrics Cheat Sheet: 7 key metrics, what they measure & how to calculate them