Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Download this insightful eBook to discover the biggest challenges CX teams are facing today based on new data from a survey of 700+ CX professionals worldwide, and learn how leading teams are overcoming them with a journey-based analytics approach. You'll learn about:

• The Top 5 CX challenges organizations are facing today 
• Why these problems are so critical & the risks of failing to solve them
• How leading teams are overcoming these obstacles by taking a journey-based analytics approach 
• Real-life journey analytics use cases, examples & success stories