According to Gartner, 85% of customer interactions will be managed without a human by 2020. Most companies, however, are only now waking up to the idea of applying AI to improve customer experience and don’t know how or where to begin.
In this comprehensive guide, you’ll discover everything you need to know about how AI can be successfully applied to take your CX measurement program to the next level, resulting in exceptional customer experiences at every touchpoint across the customer journey. You'll learn about:
- Why AI is reshaping the future of CX
- 3 ways to leverage AI to improve
- 8 powerful uses of AI to boost CX measurement
- Real-life use cases and success stories of how leading companies are applying AI to optimize CX results
- Actionable tips on how to successfully implement AI for effective customer experience measurement